FAQs
Where is the store based?
TRENTON, NJ
Have a question? Contact us here:
All inquires can be sent to
SOOOCHILDISH@GMAIL.COM
Which size should I order?
refer to size chart page.
What is this store's return and
exchange policy?
We do allow for return or exchange for items
that are in new condition, unworn, unaltered
and free of damages by the customer. For a full
refund or exchange, mail out your item within 7
days from the receipt of original order. Please
note, refunds are exclusive of shipping cost.
Any return that is received after 7 days
(forced return) will be refunded at 50% off
the original selling price - Returns that are
received damaged will be returned to
sender.
Items must be returned with all tags still
attached and must be in their original
packaging such as shoe boxes and dust bags.
****Once an item is retired from our storefront,
it is no longer eligible for a return or refund.
Items marked as final sale cannot be returned
or exchanged.***
How to Return or Exchange Your
Order:
If you wish to exchange your item for a
different product, you must return the
original item and purchase the new item
separately.
Request a return by clicking here: childish.myreturnscenter.com
and print the provided return label. Affix the
label to the outside of the shipping box.
Drop off the package at the any Carrier
Store, Drop Box, Customer Center, or with
any Carrier driver. If a carrier is not available
in your area or you prefer not to use it to
return or exchange your items, you can use
any other traceable method, at your
expense. Please insure the package for the
full retail value of the shipped products, as
we will not be liable for any damage
incurred in transit. *Ground Mail Return
Postage Fee $5.95
Once we receive your package, we will
process your return within 3-5 business days.
Do you accept orders placed
outside of the US?
Extra Shipping Fees may incur for International
Orders. Shipping Fee is based on location and
weight of package.
INTERNATIONAL ORDERS
International orders may be subject to
duties and/or taxes on full retail value, these
fees are the responsibility of the recipient.
International orders may take up to 6 to 8
weeks for delivery depending on country.
Please Note: International shipments may be
subject to import taxes, duties, and customs
fees, which are levied once your package
reaches the country of destination, and are the
sole responsibility of the customer.
How long will it take to receive
my order?
All orders ship within 1-3 business
days, which do not include weekends or
holidays.
Once your order has been shipped you will
receive an email with your tracking information.
What is your shipping policy?
We aim to process and ship all Domestic
and International orders within 2-5 business
days of purchase for standard shipping,
and next business day for Priority Express
shipping.
Standard shipping does NOT include
insurance. Should you wish to add insurance,
please contact us prior to ordering to add this
on.
Shipping Disclaimer: CHILDISH BOUTIQUE is
not responsible for lost, damaged, or stolen
packages. Packages that are marked as
delivered, but “not received” are the
responsibility of you and your local Post Office.
Please contact your local Post Office for these
rare instances/situations. Also, delayed
scanning on USPS is beyond our control once
the package leaves our premises.
How can I track my package?
We will send you a shipping confirmation email
when your order has been shipped. You will be
able to track your package the entire way.
From the USPS first scan to delivery day.
Please make the necessary arrangements to
be present at the time of delivery, because
unfortunately, we are not responsible for orders
that show “DELIVERED”.
Please be aware that packages not claimed by
the ¨Buyer¨ through the selected mailing carrier
will be returned to our store. Any unclaimed
returned package will be charged a 30%
cancellation order fee upon request by the
¨buyer¨ for a refund.
Please note that any orders placed on Friday
after 3:00PM EST, Saturday, or Sunday are
processed the following business day.
What if something is wrong with
my order?
If you have a problem with an order from
this store, please contact the store directly through the Contact page.